Lilibeth Treto
Miami,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Team player but also adept at working effectively unsupervised and quickly mastering new skills. If you are looking for a responsible, professional, reliable, detailed employee with highly effective customer service skills, proficient with computers and very organized, then I am the person you are looking for. I am fluent in English, French and Spanish and have a bachelor's degree in linguistics. I believe I could be a great match for your company, thank you for taking the time to read my resume.
Overview
3
3
years of professional experience
Work History
Receptionist
Miami Tours
10.2022 - Current
- Scheduled and confirmed reservaciones from customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Received phone calls from vendors and customers to confirm reservations.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
Customer Service Manager
Playa Cayo Santa María Beach Resort & Spa
01.2021 - 09.2022
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve performance.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Education
Bachelor's of Business Management - Business Management
FEI
Miami, Florida 12.2023
Bachelor's of Linguistics: English And French. - Linguistics /Language Translation & Interpretation
Central University Marta Abreu De Las Villas
Villa Clara, Cuba09.2020
Skills
- MS Office
- Languages
- Data input
- Customer Service
- Organization
- Technologically Savvy
- Superior Verbal Skills
- Cultural Communications
PayPal address:
lilytretom@gmail.com
Timeline
Receptionist
Miami Tours
10.2022 - Current
Customer Service Manager
Playa Cayo Santa María Beach Resort & Spa
01.2021 - 09.2022
Bachelor's of Business Management - Business Management
FEI
Bachelor's of Linguistics: English And French. - Linguistics /Language Translation & Interpretation
Central University Marta Abreu De Las Villas