Lilieann Parks
Prestonsburg,KY
Summary
I have worked and counseled students for over 18 years in the community college system. My experience contains the following:
Overseeing the day to day operations of the Hager Hill Campus and completing all records and budgets for the technical programs .
Director of The CATS Center ( Career and Transfer Service Center ) that involved working with students on pursuing their current career choice as well as what would transfer to other schools. Such as tuition agreements with schools such as MSU and U Pike .
Student Affairs III
Many duties are listed under the umbrella of this job title . Counseling, Testing, school admission applications, Financial Aid, Ready to Work Scholarships, Kees Money, work studies, transcripts , and many other duties .
I would love to work for Carl D Perkins Job Corp and use my experience and my education and my passion for assisting students in furthering their education. All students are different and some are meant to be geared towards what best for them but at the same time being compassionate and helpful towards achieving their dream goal.
Overview
27
27
years of professional experience
Work History
Student Services III
KCTCS/Big Sandy Community & Technical College
Prestonsburg, KY
06.2003 - Current
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Maintained program files, records, databases and websites to gather research and prepare and submit office reports.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Team Leader in delivery of Fast Path project, resulting in more students completing their academic programs and or workforce classes.
- Handled most of calls per day to address customer inquiries and concerns.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Drove operational improvements which resulted in savings and improved profit margins.
- Used coordination and planning skills to achieve results according to schedule.
- Counseled students on career choices based on their preferred choice as well as ACT Scores, KYOTE Scores, SAT Scores .
- Verified and completed all information needed for a student's admissions file .
- Managed team of [number] employees, overseeing hiring, training, and professional growth of employees
Loan Processor
Community Trust Bank
Pikeville , KY
05.1997 - 03.2003
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Collaborated with stakeholders about extension, guarantees and charges.
- Checked packages for appropriate documentation.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Worked with over 50 customers in person and via telephone to answer questions, process transactions and resolve issues.
- Issues reports for old and new loans based on field inspections of loan sites.
- Set up and completed loan submission packages.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Acquired management approval for loan products, including small business and commercial loans.
- Looked over and approved various types of loans.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Coordinated closing process with attorneys, title companies and government clerks.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Maintained long-term relationships with customers to provide best-in-class customer service
- Provided quick turnaround times to maintain fast-past schedule
- Reviewed financial statements and contacted institutions and customers to clarify details
- Handled any conditions sent from underwriting departments
Education
Master of Arts - Adult And Higher Education
05.2014
- Thesis: Adult Education in Appalachia.
- Minor in ESL (English as a Second Language)
- 15 Hours Graduate work in Social Work/Human Services
Bachelor of Arts - Arts & Humanities , Social Work
05.2012
Associate of Arts - Psychology , History
05.2010
High School Diploma -
05.1978
Skills
- Conflict resolution
- Computer proficiency
- Customer Service
- Adaptability
- Student advocacy
- Assessing students
- Account services
- Student Development
- Student assessments
Timeline
Student Services III - KCTCS/Big Sandy Community & Technical College
06.2003 - Current
Loan Processor - Community Trust Bank
05.1997 - 03.2003
Morehead State University - Master of Arts, Adult And Higher Education
Morehead State University - Bachelor of Arts, Arts & Humanities , Social Work
Big Sandy Community And Technical College - Associate of Arts, Psychology , History
Prestonsburg High School - High School Diploma,
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