Lilith Eisenberg
Baldwin
Summary
Accomplished Certified Pharmacy Technician with a proven track record at Walmart, enhancing patient care through meticulous prescription filling and efficient problem-solving. Skilled in medication dispensing and insurance billing, complemented by exceptional customer service abilities. Demonstrated success in improving pharmacy operations and patient satisfaction, with a strong commitment to accuracy and team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walmart
09.2015 - 05.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Cashier/Customer Service Cashier
Walmart
03.2013 - 09.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Redeemed coupons to discount purchases.
Education
Associate of Science - Mathematics
SUNY Empire State College
Saratoga Springs, NY01.2017
Skills
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Filling Prescriptions
- Team Collaboration
- Pharmaceutical Calculations
- Pharmacist support
- Prescription Interpretation
- Drug storage procedures
- Patient confidentiality
- Insurance Verification
- Advanced math skills
- Pharmacy Law Compliance
- Drug Classification Knowledge
- HIPAA
- New Hire Onboarding
- Confidentiality and HIPAA
- Interpreting and Processing Medication Orders
- Answering customer questions
- Drug safety
- Drug Inventory Management
- Healthcare regulations
- Processing payments
- Medicare and Medicaid process
- FDA Drug Safety Guidelines
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walmart
09.2015 - 05.2024
Cashier/Customer Service Cashier
Walmart
03.2013 - 09.2015
Associate of Science - Mathematics
SUNY Empire State College