Lilli Townsley
Davenport,IA
Summary
Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Haus Of Heir
04.2021 - Current
- Greeted incoming guests professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Private Nanny
Casey Musselman
08.2023 - 08.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Assisted with homework and school projects, fostering a love for learning in the children.
Education
No Degree - Nursing Assistance
Eastern Iowa Community College District
Davenport, IA08.2024
High School Diploma -
Central High School
Davenport, IA06.2023
Skills
- Organization skills
- Time Management
- Telephone skills
- Customer/Client relations
- Scheduling appointments
- Greeting and Seating Clients
- Professional Demeanor
- Customer Service
- Toddler care experience
- Reading and Storytelling
- Positive Reinforcement
- Emotional Support
- Light Housekeeping
- Outdoor Play Supervision
- Potty Training Assistance
- Homework Assistance
- Problem-Solving
- Dependable and Responsible
- Relationship Building
- Organizational Skills
- Good Decision Making
- Multitasking
Certification
- CNA - Certified Nurse Assistant
Timeline
Private Nanny
Casey Musselman
08.2023 - 08.2024
Receptionist
Haus Of Heir
04.2021 - Current
No Degree - Nursing Assistance
Eastern Iowa Community College District
High School Diploma -
Central High School