Lilliam Andino
Miami,FL
Summary
Customer, oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Recruits, trains, develops and manages team of store associates and assistant managers, and the management of money transfer companies operating throughout the United States and the world.
Overview
1
1
Language
1
1
Certification
3
3
years of professional experience
Work History
Store Manager
Central American supermarket
Metairie, Louisiana
05.2023 - 06.2026
- Managed daily store operations and staff scheduling for a busy supermarket.
- Oversaw inventory management and ensured stock levels met demand.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Coordinated with suppliers for timely product deliveries and restocking.
- Ensured compliance with health and safety regulations throughout the store.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Updated and maintained store signage and displays.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Performed regular price checks to ensure competitive pricing.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Planned special promotions or discounts based on market trends.
- Engaged with global money transfer services to ensure efficient transaction processing.
Education
Calasanz School
Marketing
National Autonomous University of Nicaragua
Skills
- Inventory management
- Customer service
- Store operations
- Staff training
Certification
- Permits to retail food sell alcohol & tobacco , lottery tickets, costumer service, and ATC licensing in Louisiana
Languages
- Spanish
- English
Languages
Spanish
Native/ Bilingual
Timeline
Store Manager
Central American supermarket
05.2023 - 06.2026
Calasanz School
Marketing
National Autonomous University of Nicaragua