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Associate Principal Engineer

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Currently pursuing CIFC course from IFSE institute. CAREER HIGHLIGHTS / ACHIEVEMENTS Acquired excellent administrative and customer service experience within diversified industries. Performed consistently with indefinable enthusiasm, commitment, and dedication.

Sales-focused professional with experience in fast-paced, target-driven environments, where I’ve developed strong skills in building relationships, understanding customer needs, and consistently delivering results. My background is centred around customer engagement, hitting sales targets, and using CRM tools like HubSpot and Salesforce to manage pipelines, track interactions, and support performance. I’m reliable, adaptable, and enjoy connecting with people, identifying opportunities, and working towards clear goals. Now looking to transition into a SaaS SDR role, where I can apply my sales experience, communication skills, and CRM knowledge in a more tech-focused environment.

Driven professional with extensive experience in customer service and support, notably at Stop and Shop Supermarket and Giuntas Meat Farms. Excelled in analytical thinking and customer engagement, significantly enhancing customer satisfaction and loyalty. Demonstrated proficiency in handling high-volume transactions with superior accuracy and efficiency. Skilled in multitasking and maintaining composure under pressure, contributing to a positive and results-driven team environment.

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where education and experience will add immediate value to an organization.

Dynamic professional with expertise in customer service and administrative support, honed at Walgreens and Rheem Manufacturing Company. Proven ability to enhance customer satisfaction through active listening and efficient transaction processing. Skilled in Microsoft Office Suite and QuickBooks, ensuring accurate record management. Committed to confidentiality and reliability, driving organizational success.

Lilliam Romero

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Customer Service Associate

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Customer Service Associate

GED -

High School Diploma

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