Lillian Altendorfer-Morales
Inver Grove Heights,Minnesota
Summary
Dynamic Regional Director of Operations at Circle of Life/First Nations Home Health, skilled in critical decision-making and compliance oversight. Proven track record in standardizing procedures and enhancing team performance, driving revenue growth, and ensuring high-quality service delivery. Expertise in basic life support and fostering strong client relationships to expand business opportunities.
Overview
11
11
years of professional experience
Work History
Regional Director of Operations
Circle of Life/First Nations Home Health
11.2022 - 05.2025
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Oversee the operations of 4-5 offices throughout MN
- Build a 245D team and start IHS service line within the organization
- Effectively audit clients files to maintain compliance for PCA/CFSS, ICLS, HMK and 245D IHS basic and Intensive services.
- Develop and deliver trainings for PCA/CFSS and 245D service lines
- Conduct interviews and hire for Branch Managers, administration, Designated Coordinators and a Designated Manager for 245D
- Oversee P&L and revenue for offices that I oversee
- Monitor insurance authorizations for clients
- Conduct 1:1's with direct reports
- Attend daily operational meetings to assure consistency and compliance
Emergency Medical Technician
Regions Hospital Events Team-Casual Position
06.2019 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Executive Director of Health Services
BridgesMN
07.2021 - 11.2022
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
- Manage Health Services Department including Health Service Managers.
- Assure that all health needs were maintained for all the people served within the organization.
- Assure that all DHS rules and regulations under 245D were being followed.
- Maintain compliance with all health records with all people served.
Training and Development Manager
STAR Services Inc.
06.2014 - 07.2021
- Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
- Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
- Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
- Achieved greater efficiency in the delivery of training programs by leveraging technology and digital tools for content creation, learning management, and reporting.
- Manage day to day functions of the training services program and supervise training instructors
- Develop curriculum for online and classroom employee level learning
- Update existing content to live training classes based on rules and regulations changes
- Assist with the development and maintenance of online training
- Manage employee on-line training through the LMS (Learning Management System)
- Develop monthly training calendars
- Coordinate training for customers at STAR at their locations
- Complete training certificates and track trainings of all customers
- Instruct on site and off site training courses
- Communicate with training customers and identify their training needs
- Work with leadership team to identify training needs
Volunteer Firefighter
Inver Grove Heights Fire Department
01.2016 - 07.2017
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Administered first aid and conducted emergent response management.
Education
No Degree - Curriculum And Instruction
American Heart Association
Emergency Medical Technician Certification/License - Emergency Medicine
HealthEast
Saint Paul12-2017
Associate of Arts - Health Care Management
Inver Hills Community College
Inver Grove Heights, MN06-1992
Skills
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
Timeline
Regional Director of Operations
Circle of Life/First Nations Home Health
11.2022 - 05.2025
Executive Director of Health Services
BridgesMN
07.2021 - 11.2022
Emergency Medical Technician
Regions Hospital Events Team-Casual Position
06.2019 - Current
Volunteer Firefighter
Inver Grove Heights Fire Department
01.2016 - 07.2017
Training and Development Manager
STAR Services Inc.
06.2014 - 07.2021
No Degree - Curriculum And Instruction
American Heart Association
Emergency Medical Technician Certification/License - Emergency Medicine
HealthEast
Associate of Arts - Health Care Management
Inver Hills Community College
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