Lillian Baker
Lakeland,FL
Summary
Chick-fil-A team member with four years of experience in fast-paced environments. Recognized for reliability and commitment to core values. Seeking a leadership role to foster a positive work culture and drive team success.
Overview
4
4
years of professional experience
Work History
Hairstylist
Everyone
Lakeland, FL
07.2024 - Current
- Educated clients on hair care products and maintenance techniques.
- Executed styling services for diverse clientele, ensuring satisfaction.
- Took accountability for mistakes and implemented corrective actions.
- Made informed decisions when onboarding new clientele.
- Enhanced braiding skills through feedback incorporation and practice.
Training Coach
Chic-Fil-A
Lakeland, Florida
09.2021 - Current
- Maintained cleanliness and organization in high-traffic dining areas.
- Assisted customers with menu selections and ensured satisfaction.
- Trained new staff on operational procedures and customer service techniques.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Education
Kinesiology
Southeastern University
Lakeland, FLSkills
- Customer service
- Menu knowledge
- Training staff
- Operational procedures
- Satisfaction assessment
- Customer relationship management
- Effective communication
- Multitasking and organization
Affiliations
Sports-Track
Volunteer- Kids Church
Volunteer-Youth Group
Volunteer- Kids Church
Volunteer-Youth Group
References
References available upon request.
Timeline
Hairstylist
Everyone
07.2024 - Current
Training Coach
Chic-Fil-A
09.2021 - Current
Kinesiology
Southeastern University