Summary
Overview
Work History
Education
Skills
Certification
Extra Skills
Timeline
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Lillian Beckman

Folsom,CA

Summary

From my experience in the working field I have gained many customer service skills, learned abut food safety and how to direct my time in order to efficiently get all of my tasks done. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. I am seeking a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hostess/Closing Manager

Steve's Pizza
04.2022 - 09.2022
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Delivered pick-up and curbside orders to guests.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.


Back of House Team Member

Coffee Republic
10.2022 - 11.2023
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
  • Maintained and sanitized service stations, prep areas, and countertops.
  • Prepared food and drinks while following safe food handling procedures.
  • Completed weekly food and supply inventories.
  • Unloaded and stocked kitchen supplies.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Swim Instructor

Safe Splash
04.2023 - 06.2023
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Adapted teaching techniques to different learning styles.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Implemented proper safety protocols and emergency response plans.
  • Prepared equipment before each class class and stored items promptly after classes.

Education

Walnutwood High
Online School

Skills

  • Food and Safety Standards
  • Food and Beverage Preparation
  • Productivity and Efficiency
  • Attentive Service
  • Working Quickly
  • Cleaning and Sanitation
  • Team Oriented
  • Warm and Friendly
  • Drink Orders and Service
  • Reading Comprehension
  • Hospitality and Accommodation
  • Bus Tables

Certification

  • Food Handlers
  • Work Permit

Extra Skills

I am an artist. When I am not doing school or working. I have skills in chalkboard art as well as murals.

Timeline

Swim Instructor

Safe Splash
04.2023 - 06.2023

Back of House Team Member

Coffee Republic
10.2022 - 11.2023

Hostess/Closing Manager

Steve's Pizza
04.2022 - 09.2022

Walnutwood High

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Lillian Beckman