Lillian Bilbrey
Freeport,TX
Summary
Experienced in effectively managing multiple projects simultaneously, excels at building and nurturing professional relationships. Possesses a strong problem-solving aptitude, focuses on delivering high-quality results within strict timelines. Demonstrates a remarkable ability to quickly grasp new tasks, retain information, and proficiency with computers. Seeks to join a long-term professional environment that can fully leverage the skillset, eager to contribute expertise and drive for success.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Community Health Choice
08.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
911 Telecommunications Officer
Freeport Police Department
01.2022 - 03.2023
- Able to prioritize and multi-task while directing Police, Fire and Ambulance personnel to emergency and non-emergency calls, provide customer assistance, maintain and create court appointed paperwork, and work with multiple computer programs
- Enhanced customer satisfaction by troubleshooting and resolving complex technical issues.
- Developed training materials and facilitated workshops to improve team knowledge of telecommunications systems and processes.
Telecommunications Officer
Oyster Creek Police Department
01.2020 - 01.2022
- Able to prioritize and multi-task while directing Police, Fire and Ambulance personnel to emergency and non-emergency calls, provide customer assistance, maintain and create court appointed paperwork, and work with multiple computer programs
- Played a pivotal role in the successful completion of several high-profile projects by providing technical expertise and dedicated support throughout each phase.
Server
Buffalo Wild Wings
01.2018 - 01.2020
- Assisted customers by providing an enriched dining experience, processing cash/credit/debit card payments while excelling in a fast-paced work environment
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Manager
Taco Bell
01.2015 - 01.2018
- Effectively recruiting and managing employees, overseeing operations, handling customer complaints, and generating financial reports
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
Education
Associates of Science Degree -
Brazosport College
Lake Jackson, TX02.2025
High School Diploma -
Brazosport High School
Freeport, TX01.2016
Skills
- Typing
- Verbal communication
- Active Listening
- Microsoft (Powerpoint, Spreadsheet, Excel, Word)
- All office communication equipment
- 9-1-1 Operations system
Communication Skills
Provides professionalism in the work place while simultaneously creating an easy flowing environment enjoyable to all employees, is able to effectively communicate directions, utilize active listening skills, and problem-solving abilities.
Other Credentials
- Texas Communications Law Enforcement License
- Notary Public
Timeline
Front Desk Receptionist
Community Health Choice
08.2023 - 01.2024
911 Telecommunications Officer
Freeport Police Department
01.2022 - 03.2023
Telecommunications Officer
Oyster Creek Police Department
01.2020 - 01.2022
Server
Buffalo Wild Wings
01.2018 - 01.2020
Restaurant Manager
Taco Bell
01.2015 - 01.2018
High School Diploma -
Brazosport High School
Associates of Science Degree -
Brazosport College
Similar Profiles
Leticia RuizLeticia Ruiz
Call Center Representative at Community Health ChoiceCall Center Representative at Community Health Choice
Jennifer PerezJennifer Perez
Service Coordination Advocate at Community Health ChoiceService Coordination Advocate at Community Health Choice
Gabriela AcostaGabriela Acosta
Staff Assistant at Community Health ChoiceStaff Assistant at Community Health Choice