Lillian Bowler
North Andover,MA
Summary
Dynamic professional with a solid background in hospitality and retail. Known for exceptional customer service and effective task prioritization, consistently delivering positive experiences and fostering client relations. Willing and able to collaborate with peers and coworkers to provide the most beneficial services possible.
Overview
7
7
years of professional experience
Work History
Server
BOSA Coastal Italian
Haverhill, MA
06.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Texas Roadhouse
Methuen, MA
06.2023 - 06.2025
- Coordinated timely food delivery, ensuring accuracy and adherence to service standards.
- Trained new staff on menu items, service protocols, and best practices for efficiency.
- Managed multiple tables simultaneously, prioritizing tasks to optimize workflow during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
Urban Oufitters
Boston, MA
11.2021 - 06.2023
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Assisted in visual merchandising to create appealing product displays that drove sales.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout flow.
- Resolved customer inquiries and issues promptly, contributing to positive store environment.
Take-Out Server
Buffalo Wild Wings
Saugus, MA
03.2021 - 11.2021
- Provided efficient and polite customer service by efficiently processing take-out orders.
- Managed order accuracy and ensured timely delivery of food items to customers.
- Implemented strategies to reduce wait times during peak hours, enhancing customer satisfaction.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
Hostess
Chuy's Tex-Mex
Plano, TX
01.2019 - 07.2020
- Greeted and seated guests, managing waitlists to optimize table turnover.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with servers and kitchen staff to ensure efficient service flow.
Education
Associate of Science - Psychology
University of Massachusetts, Lowell
Lowell, MA05.2026
Associate of Science - Psychology
North Shore Community College
Danvers, MA12.2023
Skills
- Strong work ethic
- Exceptional customer service
- Client relations
- Guest engagement
- Team collaboration
- Task prioritization
- Problem resolution
- Using constructive criticism
Timeline
Server
BOSA Coastal Italian
06.2025 - Current
Server
Texas Roadhouse
06.2023 - 06.2025
Sales Associate
Urban Oufitters
11.2021 - 06.2023
Take-Out Server
Buffalo Wild Wings
03.2021 - 11.2021
Hostess
Chuy's Tex-Mex
01.2019 - 07.2020
Associate of Science - Psychology
University of Massachusetts, Lowell
Associate of Science - Psychology
North Shore Community College