Summary
Overview
Work History
Education
Skills
Timeline
Server

Lillian Brightman

Brewster,MA

Summary

Dynamic, enthusiastic server with over 10 years experience in high-volume casual dining establishments. Known for being reliable, possessing a strong work ethic and demonstrating multitasking skills ensuring exceptional customer service. Proficient in upselling techniques and skilled in utilizing various POS systems. Recognized for cultivating relationships with customers and training new staff, ensuring a high-quality dining environment. Team orientation and committed to maintaining a clean and welcoming dining area, ensuring an exceptional dining experience for all patrons.

Overview

15
15
years of professional experience

Work History

Server

Alley Bowl and BBQ
11.2022 - 05.2025
  • Managed multiple tables simultaneously, ensuring high service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately.
  • Engaged with coworkers to streamline service operations.
  • Adhered to health and safety guidelines.
  • Practiced upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Answered customer inquiries with accuracy and clarity.
  • Assisted in planning and execution of special events.

Server

Guapos Restaurant
12.2014 - 12.2020
  • Welcomed customers, guided them to their seats, and provided service.
  • Provided exceptional service by demonstrating comprehensive menu knowledge.
  • Enhanced functionality of POS systems.
  • Prepared side dishes, desserts, and appetizers swiftly and correctly.
  • Ensured prompt delivery of food orders.
  • Performed bussing duties to maintain a tidy and welcoming environment.
  • Adhered to food and alcohol safety guidelines.

Fry Cook

Cobies Seafood Restaurant
06.2010 - 08.2020
  • Managed multiple tables simultaneously, ensuring high service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately.
  • Engaged with coworkers to streamline service operations.
  • Adhered to health and safety guidelines.
  • Practiced upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Answered customer inquiries with accuracy and clarity.
  • Assisted in planning and execution of special events.

Education

Associate Of Applied Science - Early Childhood Care And Education

Cape Cod Community College
West Barnstable, MA
05.2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Reliable and responsible
  • Effective customer upselling
  • Buffet setup and takedown
  • Knowledge of POS systems
  • Check payment processing
  • Server training
  • Liquor, wine, and food service
  • Dish preparation
  • Food safety
  • Multitasking and organization
  • Task prioritization
  • Order accuracy
  • High volume dining
  • Team oriented

Timeline

Server

Alley Bowl and BBQ
11.2022 - 05.2025

Server

Guapos Restaurant
12.2014 - 12.2020

Fry Cook

Cobies Seafood Restaurant
06.2010 - 08.2020

Associate Of Applied Science - Early Childhood Care And Education

Cape Cod Community College

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Lillian Brightman