Lillian Carpenter
Queen Creek,AZ
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Merchandiser
Dollar Tree
05.2025 - Current
- Analyzed sales trends to inform promotional strategies and shelf layouts
- Collaborated with sales associates and merchandising team to boost visibility of featured items
- Arranged items to enhance visibility and attract patrons
- Traveled to different Dollar Tree locations that were failing and worked with recovery team to reset the shelves and inventory the store
Customer Service Representative
Circle K
Queen Creek, AZ
03.2024 - 12.2024
- Delivered exceptional customer service to gas station patrons, enhancing overall satisfaction
- Operated cash register, processing transactions for fuel, food, and merchandise with precision
- Assisted in receiving and stocking new merchandise, adhering to established procedures to maintain inventory accuracy
- Assisted in receiving deliveries and stocking shelves with new merchandise according to established procedures
Caregiver
All Ways Caring HomeCare
Silverdale, WA
03.2023 - 12.2023
- Delivered compassionate care and support to elderly clients, enhancing safety, comfort, and overall well-being
- Created personalized care plans for each client based on their individual needs and preferences
- Developed personalized care plans for clients, addressing individual needs and preferences to improve quality of care
- Ensured clean and organized living environments for clients through consistent light housekeeping duties
McDonalds Crew Member
McDonald's
Silverdale, WA
07.2021 - 04.2022
- Delivered exceptional customer service through friendly greetings, accurate order taking, and efficient payment processing
- Handled high-volume drive-thru orders to reduce customer wait times and enhance service speed
- Prepared food items following standardized recipes and procedures to maintain quality and consistency
Education
Professional Medical Careers (Technical school) -
West Sound Technical Skills Center
Bremerton, WAHigh School Diploma -
Barker Creek Community School
Skills
- Customer service
- Hospitality
- Communication skills
- Visual merchandising
- Inventory management
- Time management
- Problem solving
Certification
- CPR Certification
- Food Handler Certification
- QMHP Certification
- AED Certification
- First Aid Certification
- Driver's License
- Basic First Aid certificate, Any valid issuer for CA
Languages
English
Timeline
Merchandiser
Dollar Tree
05.2025 - Current
Customer Service Representative
Circle K
03.2024 - 12.2024
Caregiver
All Ways Caring HomeCare
03.2023 - 12.2023
McDonalds Crew Member
McDonald's
07.2021 - 04.2022
Professional Medical Careers (Technical school) -
West Sound Technical Skills Center
High School Diploma -
Barker Creek Community School