Lillian Dixon
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Mad For Galbi
02.2023 - 08.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service Associate
Wash 37135
04.2020 - 10.2022
- Helped large volume of customers every day with focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Bachelor of Science - Nursing
University of South Alabama
Mobile, AL05.2027
Skills
- Presenting Solutions
- Inbound and Outbound Calling
- Customer Service
- Verbal Communication
- Greeting Visitors
- Cash Register Operations
- Attentive Service
Certification
Adult and Child CPR Certified
Graduated high school Summa Cum Lade
Timeline
Hostess
Mad For Galbi
02.2023 - 08.2023
Customer Service Associate
Wash 37135
04.2020 - 10.2022
Bachelor of Science - Nursing
University of South Alabama
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