Lillian Frierson
Newport,KY
Summary
Dynamic sales professional with a proven track record at ADT Security, excelling in customer relations and complex problem-solving. Adept at leveraging product knowledge to drive sales and enhance customer satisfaction. Recognized for effective communication and negotiation tactics, consistently contributing to team success and achieving sales goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Representative
ADT Security
01.2023 - Current
- Assisted customers in product selection to enhance overall shopping experience.
- Maintained knowledge of current promotions and product features for effective communication.
- Supported team in achieving sales goals through active participation in training sessions.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
Customer Service Representative
Barclays
02.2021 - 01.2023
- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Resolved customer issues through effective problem-solving and communication skills.
- Documented interactions in CRM system to maintain accurate records of customer engagements.
- Collaborated with team members to enhance service delivery and customer satisfaction levels.
Sales Representative
Spectrum
06.2018 - 02.2021
- Assisted customers in product selection to enhance overall shopping experience.
- Maintained knowledge of current promotions and product features for effective communication.
- Supported team in achieving sales goals through active participation in training sessions.
- Processed transactions accurately using point-of-sale systems to ensure customer satisfaction.
Education
High School Diploma -
Grant County High School
Dry Ridge, KYSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales presentations
- Sales closing
- Sales strategy development
- Complex Problem-solving
- Sales development
- Product and service sales
- Client service
- Negotiation tactics
Certification
Crm certified
Cpr certified
Multi system qualified
Timeline
Sales Representative
ADT Security
01.2023 - Current
Customer Service Representative
Barclays
02.2021 - 01.2023
Sales Representative
Spectrum
06.2018 - 02.2021
High School Diploma -
Grant County High School
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