Lillian Furtkamp
Andover
Summary
Dedicated server with a track record of enhancing guest experiences through effective communication and patience. Expertise in managing multiple tables and facilitating events ensures high satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Bartender
Rockwell Beer Company
St. Louis, Missouri
10.2025 - 12.2025
- Facilitated exceptional customer experiences by preparing and serving a diverse array of craft beers and cocktails alongside prompt order and food service.
- Organized and facilitated private events for large groups, ensuring seamless operations within event venues.
- Engaged with customers to provide recommendations, fostering a welcoming atmosphere and encouraging repeat business.
- Maintained cleanliness and organization of bar area to ensure compliance with health and safety standards.
- Operated POS system efficiently for accurate order processing and transaction handling.
Server
El Milagro Azteca
St Louis, MO
05.2024 - 10.2025
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed multiple tables simultaneously, prioritizing tasks in a fast-paced environment.
- Greeted new customers, discussed specials, and took drink orders.
Server
The Post Sports Bar & Grill
St Louis, MO
03.2024 - 03.2025
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Executed side work duties efficiently, ensuring a consistent focus on guest satisfaction.
Server
Rhodeside Bar and Grill
Arlington, VA
05.2022 - 08.2022
- Executed greeting and seating of guests, presenting daily specials and recommending dishes tailored to customer preferences.
- Facilitated accurate order entry into POS system, ensuring food preparation aligned with customer specifications and billing accuracy.
- Executed multiple sidework duties to maintain smooth workflow and service quality during shifts.
- Acquired skills in efficiently opening, setting up, and closing restaurant operations, contributing to overall workflow efficiency.
Restaurant Hostess & Event Staff
Lake Sunapee Country Club
New London, NH
05.2019 - 08.2021
- Utilized restaurant management software to efficiently coordinate reservations and manage waitlists.
- Facilitated restaurant setup to align with anticipated guest requirements.
- Recorded and packaged to-go food orders to ensure prompt check out at the host station.
- Executed table clearing and resetting tasks to ensure readiness for incoming guests and maintain service flow.
- Worked private events as both a function server and support staff.
Education
Bachelor of Arts - International Studies
Saint Louis University
St. Louis, MO05.2026
Skills
- Guest engagement
- Customer service
- Highly reliable
- Team player attitude
- Strong multitasking
- Foreign language proficiency
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Limited Working
Timeline
Bartender
Rockwell Beer Company
10.2025 - 12.2025
Server
El Milagro Azteca
05.2024 - 10.2025
Server
The Post Sports Bar & Grill
03.2024 - 03.2025
Server
Rhodeside Bar and Grill
05.2022 - 08.2022
Restaurant Hostess & Event Staff
Lake Sunapee Country Club
05.2019 - 08.2021
Bachelor of Arts - International Studies
Saint Louis University