Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lillian Goodpasture

Gresham,OR

Summary

Professional in coffee industry, bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include time management , cash handling, and customer engagement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista

Black Rock Coffee Bar
03.2025 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Manager/Store lead

Black Rock Coffee Bar
05.2022 - 03.2025
  • Managed and motivated employees to be productive and engaged in work
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Barista

Black Rock Coffee Bar
04.2021 - 05.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Food preparation/Customer service

Firehouse Subs
07.2019 - 04.2021
  • Maintained a clean and sanitary kitchen environment, adhering to health department regulations and guidelines.
  • Provided excellent customer service by addressing dietary restrictions or allergies with appropriate substitutions or modifications when necessary.
  • Increased efficiency in the kitchen by multitasking and coordinating various tasks simultaneously.

Education

Medical Imaging Associates Degree -

Portland Community College
Portland, OR
06-2027

High school Diploma -

Sam Barlow High School
Gresham, OR
06.2021

Skills

  • Customer service
  • Patient care
  • Communication
  • Computer skills
  • Ability to handle conflict in the workplace
  • Management skills
  • Team player
  • Friendly and outgoing
  • Time management
  • New hire training

Certification

  • CPR Certified
  • PT - Phlebotomy Technician Certified

Timeline

Barista

Black Rock Coffee Bar
03.2025 - Current

Manager/Store lead

Black Rock Coffee Bar
05.2022 - 03.2025

Barista

Black Rock Coffee Bar
04.2021 - 05.2022

Food preparation/Customer service

Firehouse Subs
07.2019 - 04.2021

Medical Imaging Associates Degree -

Portland Community College

High school Diploma -

Sam Barlow High School

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