Lillian Griffith
Omaha,NE
Summary
Experienced in sales, hospitality, customer service and recruiting with over seven years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employ offering excellent communication and good judgment
Overview
13
13
years of professional experience
Work History
Jucerista
Clean Juice
Omaha, NE
11.2021 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved problems, improved operations and provided exceptional service.
- Received and processed stock into inventory management system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Recruiter
LRS Healthcare
Omaha, NE
01.2022 - 04.2022
- Leveraged social media platforms to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs. Ten contracts signed in under 60 days
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Studied job descriptions and qualifications to determine applicant requirements.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Developed recruiting strategies to identify qualified candidates and build network.
- Verified applicant references and employment details.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Customer Service
Commercial State Bank
Omaha, NE
06.2020 - 10.2021
- Working with Loans, Creating Tickets, , Money handling/management, Quickbooks and Precision Application, Working with Certificate Deposits, Creating Checks, Adding new customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Assistant Store Manager/Associate
Abercrombie and Fitch/ HO CO.
Omaha, NE
08.2016 - 06.2021
- Product Knowledge, Selling, Customer Service, Opening and Closing procedures, Managing staff, Interviewing, Calls
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Sales Manager
American Eagle
Omaha, NE
11.2019 - 07.2020
- Leadership, Teaching Sales Techniques, Managing Associates, Interviewing
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Recruited and hired top-level talent to add value and expertise to sales department.
Omaha News
TV Studio
Omaha, NE
01.2019 - 05.2020
- Weekly Packages, Anchoring, radio show, premiere, filming and editing own packages
- Developed team communications and information for meetings.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Recruiting Intern
Mutual of Omaha
Omaha, NE
01.2019 - 08.2019
- Recruiting, Presentations, Cold calling, Checking resumes
- Developed lists of qualified candidates for corporate hiring managers.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
Operations Technician
KETV
07.2018 - 12.2018
- Camera Operations, Audio Operations, Media Client Knowledge, Working with producer
- Gathered, organized and input information into digital database.
Wowt- Technical Media Producer
Telivision
06.2017 - 07.2018
- Coding the local news using overdrive, Prompting the news, Directing the news, Directing Heartland Focus, working under pressure
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with team members to achieve target results.
Event Sales Intern
Salem Media Group
05.2017 - 08.2017
- Cold Calling, Radio tag lines, Organizing Fish Fest
- Collaborated with team members to achieve target results.
- Set up sales booths for local businesses
- Demonstrated respect, friendliness and willingness to help wherever needed.
TV Production Assistant
University of Nebraska Omaha
Omaha, NE
09.2015 - 07.2017
- Technical Directing, Directing, Filming uplinks, Building Graphics
- Sales
- Supported producers in video editing sessions to bring final product to audience using Adobe Premier, and iMovie.
- Handled confidential matters and errands for guest stars and cast members.
- Digitized and logged footage for production team.
Education
Bachelor of Science - Journalism And Mass Communication
University of Nebraska Omaha
Omaha, NE06.2020
Millard West High School
Omaha05.2015
Skills
- Proficient in communication and interpersonal relations
- A willingness to learn and adapt to new situations
- Written Communication
- Self-Motivated
- Training and Development
- Dependable and Responsible
- Teamwork and Collaboration
- Interpersonal Communication
- Attention to Detail
- Flexible and Adaptable
- Teambuilding
- Critical Thinking
- Good Telephone Etiquette
- Problem-Solving
Additional Information
- 2
Timeline
Recruiter
LRS Healthcare
01.2022 - 04.2022
Jucerista
Clean Juice
11.2021 - Current
Customer Service
Commercial State Bank
06.2020 - 10.2021
Sales Manager
American Eagle
11.2019 - 07.2020
Omaha News
TV Studio
01.2019 - 05.2020
Recruiting Intern
Mutual of Omaha
01.2019 - 08.2019
Operations Technician
KETV
07.2018 - 12.2018
Wowt- Technical Media Producer
Telivision
06.2017 - 07.2018
Event Sales Intern
Salem Media Group
05.2017 - 08.2017
Assistant Store Manager/Associate
Abercrombie and Fitch/ HO CO.
08.2016 - 06.2021
TV Production Assistant
University of Nebraska Omaha
09.2015 - 07.2017
Bachelor of Science - Journalism And Mass Communication
University of Nebraska Omaha
Millard West High School
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