Lillian Hattenhauer
Pittsburgh,PA
Summary
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Leader/ Sales Associate
Dunkin Donuts
Canonsburg, PA
08.2025 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained new team members on procedures and product offerings.
- Managed inventory levels, reducing waste through effective stock rotation.
- Assisted in maintaining cleanliness and organization of workstations for operational efficiency.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Ensured compliance with health and safety regulations during food preparation and service.
Mixologist and Tobacconist
The Cigar Box
Oklahoma City, OK
03.2023 - 06.2025
- Crafted innovative cocktail recipes to enhance customer experience and satisfaction.
- Managed inventory and supplies, ensuring availability of ingredients for daily operations.
- Provided excellent customer service by engaging patrons in drink selections and recommendations.
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Maintained cleanliness and organization of bar area to promote efficient workflow.
Server
The Garage Bar & Grill
Oklahoma City, OK
08.2022 - 10.2022
- Provided exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring timely delivery to tables.
- Trained new staff on company standards and operational procedures, fostering team cohesion.
- Implemented process improvements that streamlined service flow during peak hours.
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere.
Pizzaiolo
Mazzio's
Stroud, OK
11.2021 - 01.2022
- Prepared high-quality pizzas according to standardized recipes and customer specifications.
- Operated kitchen equipment, ensuring safety and cleanliness standards were consistently met.
- Managed inventory levels, tracking ingredient usage to minimize waste and ensure freshness.
- Collaborated with team members to maintain efficient workflow during peak hours.
Assistant Librarian
Northwestern State University of Oklahoma
Alva, OK
10.2020 - 05.2021
- Facilitated reference services, assisting patrons in locating resources and information.
- Managed circulation desk operations, ensuring efficient check-out processes and accurate inventory control.
- Evaluated user feedback to identify service improvements, enhancing overall patron satisfaction and engagement.
- Enhanced patron satisfaction by providing efficient, accurate, and friendly research assistance.
- Collaborated with faculty to curate relevant collections that support academic programs and research needs.
Cashier/Grocery Stock Clerk
Williams Grocery
Stroud, OK
03.2018 - 10.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Arts -
Northwestern Oklahoma State University
Alva, OKHigh School Diploma -
Bristow High
Stroud, OK06-2020
Skills
- Problem-solving
- Customer service management
- Sales and upselling
- Multitasking
- Organizational skills
- Teamwork and collaboration
- Time management
Certification
Alcohol Beverage Employee License-EMP-23-016197
Expiration Date- 03/20/2027
Timeline
Shift Leader/ Sales Associate
Dunkin Donuts
08.2025 - Current
Mixologist and Tobacconist
The Cigar Box
03.2023 - 06.2025
Server
The Garage Bar & Grill
08.2022 - 10.2022
Pizzaiolo
Mazzio's
11.2021 - 01.2022
Assistant Librarian
Northwestern State University of Oklahoma
10.2020 - 05.2021
Cashier/Grocery Stock Clerk
Williams Grocery
03.2018 - 10.2020
Associate of Arts -
Northwestern Oklahoma State University
High School Diploma -
Bristow High