Lillian Holland
Reseda,CA
Summary
At Saigon Brothers, I excelled in front-of-house operations, enhancing dining experiences through expert table management and a friendly demeanor. My knack for relationship building and service excellence significantly improved customer satisfaction. Skilled in food safety practices, I contributed to a team effort that consistently upheld high standards in a high-volume dining environment.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Saigon Brothers
Reseda, CA
08.2022 - 05.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Informed kitchen staff of any special orders or dietary restrictions.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Upsold appetizers, drinks, desserts. when appropriate.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Adhered to all safety regulations set forth by the restaurant management team.
- Verified accuracy of orders before delivering them to customers' tables.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
Education
High School Diploma -
Options For Youth
Reseda, CA06-2025
Skills
- Front-of-house display creation
- Table setting arrangements
- High volume dining
- Friendly demeanor
- Table management
- Greeting guests
- Team collaboration
- Menu memorization
- Take-out service
- Dining Area Upkeep
- Food Safety Practices
- Participatory Learning
- Service Excellence
- Relationship building
Affiliations
- Animal lover and caregiver. My family and I raise and care for several different animals, some as unique as an African Tortoise.
- Heath and fitness enthusiast
- Cooking healthy and creative meals for my family and myself
Timeline
Restaurant Hostess
Saigon Brothers
08.2022 - 05.2023
High School Diploma -
Options For Youth
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