Lillian Lancour
Champion
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Mt Shasta. Expert in cash handling and guest engagement, consistently enhancing customer satisfaction through personalized service. Proven ability to thrive in high-volume dining environments while maintaining cleanliness and fostering team collaboration for seamless operations.
Overview
1
1
year of professional experience
Work History
Server
Mt Shasta
Michigamme, MI
02.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new servers on menu items and service standards.
- Managed multiple tables efficiently to ensure timely food delivery.
- Collaborated with kitchen staff to optimize order accuracy and speed.
- Handled cash transactions and maintained accurate financial records.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Adapted quickly to changing priorities during peak service hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Westwood
Ishpeming, MISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Menu memorization
- Cleanliness standards
- Customer service
- Team collaboration
- Service prioritization
- High volume dining
- Sales expertise
- Sales techniques
- Relationship management
- Point of sale operation
- Allergy awareness
- Task prioritization
- Memory retention
- Order management
- Food sales and promotion
Timeline
Server
Mt Shasta
02.2025 - Current
High School Diploma -
Westwood