Lillian Livingston
Cottondale
Summary
Transformational leader with a proven record in revitalizing underperforming stores into profitable operations through strategic planning and effective team leadership. Skilled in identifying market trends and implementing solutions to boost operational efficiency and customer satisfaction. Focused on fostering collaborative workplace environments and coaching teams to achieve high performance.
Overview
14
14
years of professional experience
Work History
Asst Store Manager
Aldi
Tuscaloosa, AL
01.2024 - Current
- Facilitated smooth store operations through effective team supervision and operational planning. Assisted the Store Manager with daily tasks, supervised team members, managed schedules, and implemented operational plans. Maintained store standards and minimized losses while delivering excellent customer service alongside team members in stocking shelves and running registers. Monitored quality control processes to maintain product standards. Checking in vendors and invoices in a timely manner.
- Assisted in managing daily store operations, ensuring compliance with company policies and safety standards.
- Supported inventory management through stock replenishment and organization of product displays.
- Enhanced customer service experience by addressing inquiries and resolving issues promptly.
Store Manager
Michael’s
Tuscaloosa, AL
01.2014 - 01.2024
- Oversaw customer service for in-store and online shopping, applied analytical skills to identify trends, and implemented solutions to ensure optimal store performance while managing cash, inventory, and merchandising.
- Transitioned store from financial deficit to profitability, achieving leap from 1100th to 150th position within year.
- Drove business growth through effective coaching of entire store team, including department managers.
- Coached entire store team, including department managers, to drive business growth.
Framing Manager
Framing Manager
Columbus, MS
01.2020
- Enhanced custom framing sales through personalized client interactions, creating memorable art experiences. Reviewed sales, inventory, and merchandising plans to guarantee a successful workplace environment. Engaged with clients to identify specific framing needs while providing expert guidance on materials, styles, and finishes.
- Oversaw framing operations, ensuring adherence to safety protocols and quality standards.
- Managed team workflow, optimizing resource allocation for timely project completion.
- Developed training programs for new hires, enhancing onboarding efficiency and skill acquisition.
Customer Experience Manager
Customer Experience Manager
Columbus, MS
01.2017 - 01.2020
- Managed store operations, overseeing opening and closing procedures. Guided team members to consistently deliver excellent customer service. Established and enforced customer service standards, ensuring quality across all customer interactions.
- Organized in-store events, achieving highest attendance rates for classes and birthday parties.
- Promoted customer satisfaction by actively addressing VOC and OSAT metrics.
Specialty Business Manager
Specialty Business Manager
Columbus, MS
01.2016
- Supervised framing department operations, including sales and production, while managing schedules for part-time employees. Organized classroom events and prioritized in-store training for new employees to enhance team capabilities. Developed strategic business plans to identify key growth opportunities and market trends.
- Achieved highest VOC/OSAT scores in customer service by spearheading all in-store events.
- Spearheaded in-store events, resulting in highest VOC/OSAT scores in customer service.
Support Specialist
Support Specialist
Columbus, MS
01.2015
- Oversaw cash and bank deposits, ensuring accuracy and security in financial transactions while maintaining meticulous records. Collaborated with cross-functional teams to escalate and resolve technical issues, enhancing customer support effectiveness. Identified patterns in customer issues, leading to the development of targeted solutions and preventive measures.
- Held key holder and manager responsibilities during weekend rotations for opening and closing procedures.
- Provided technical support to customers, resolving inquiries and issues efficiently.
- Assisted in troubleshooting software and hardware problems, enhancing user satisfaction.
- Documented support interactions in ticketing system, ensuring accurate record-keeping.
Sales Associate
Sales Associate
Columbus, MS
01.2014
- Played vital role in store's grand opening from stocking shelves and assisting customers in generating project ideas and selecting required items. Cultivated strong relationships with customers by fostering loyalty and repeat business through personalized service and attention to individual needs.
- Facilitated setup process by collaborating with team on new location preparations.
- Achieved promotion to key holder through consistent performance and commitment.
Customer Service Team Lead
Kmart
Columbus, MS
01.2013 - 01.2015
- Managed store opening and closing operations, supervised cash handling, and resolved customer complaints and returns at customer service desk. Collaborated with cross-functional teams to streamline processes and improve service efficiency.
- Maintained high customer satisfaction levels and promoted positive employee relations.
- Led team in delivering exceptional customer service, enhancing overall satisfaction and loyalty.
- Trained and mentored new staff, fostering a collaborative work environment.
- Implemented process improvements to streamline operations and reduce response times.
Asst Store Manager
Zaxbys
Columbus, MS
- Oversaw multi-million-dollar restaurant operation, delivering exceptional customer service in dining and drive-thru areas. Led store inventory management, coordinated truck orders thrice weekly, and supervised crew recruitment and training to enhance performance.
- Assisted in managing daily store operations and ensured adherence to Aldi standards.
- Trained new staff on company policies, procedures, and customer service expectations.
- Collaborated with management to optimize inventory control and minimize stock discrepancies.
Assistant Store Manager
Burger King
Columbus, MS
- Delivered exceptional customer service in dining area and drive-thru, ensuring high levels of satisfaction. Managed inventory control, processing truck orders bi-weekly to maintain stock levels. Executed opening and closing procedures for 24/7 store operations, ensuring smooth transitions between shifts.
- Assisted in training and onboarding new team members to enhance operational efficiency.
- Coordinated daily staff schedules to optimize labor resources and maintain service standards.
- Monitored inventory levels and implemented stock management procedures for efficient product availability.
Skills
- Store Management
- Sales and Revenue Growth
- Operations Management
- Strategic Planning and Implementation
- Financial analysis
- Team Training and Leadership
- Expense Management
- Cross-functional Collaboration
- Conflict Resolution
- Problem-solving
- Customer engagement
Websites
Professional Development
Michaels Store Management Bridge Program, 2020
Timeline
Asst Store Manager
Aldi
01.2024 - Current
Framing Manager
Framing Manager
01.2020
Customer Experience Manager
Customer Experience Manager
01.2017 - 01.2020
Specialty Business Manager
Specialty Business Manager
01.2016
Support Specialist
Support Specialist
01.2015
Store Manager
Michael’s
01.2014 - 01.2024
Sales Associate
Sales Associate
01.2014
Customer Service Team Lead
Kmart
01.2013 - 01.2015
Asst Store Manager
Zaxbys
Assistant Store Manager
Burger King