Sean Vantwest
Virginia Beach,VA
Summary
Dynamic retail leader with proven success at Food Lion Distribution Center, enhancing customer satisfaction and driving sales growth through strategic merchandising and effective team management. Skilled in inventory control and problem-solving, I foster high-performing teams and implement innovative solutions to optimize operations and improve overall store performance.
Overview
19
19
years of professional experience
Work History
Asst Store Manager
Food Lion Distribution Center
Norfolk, VA
09.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Manager
Five Brothers LLC
Virginia Beach, VA
03.2006 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate Degree -
Wesley College
Colombo Sri Lanka 12.2021
Associate Of Business Administration - Business Administration ( Didn’t Complete )
Tidewater Community College
Virginia Beach, VA2005
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Customer relations
- Team building and leadership
- Store opening and closing
- Staff supervision
- Store operations
- Stock management
- Team management
- POS systems operations
- Employee scheduling
- Hiring and training
- Staff management
- Pricing and markdowns
- Mentoring and coaching
- Work Planning and Prioritization
- Goals and performance
- Display setup
- Loss prevention
- Employee coaching
- Strategic planning
- Relationship building and management
- Sales growth
- Issue resolution
- Stock rotations
- Order management
- Inventory counting
- Strategic merchandising
- Business development and planning
- Business development
- Operations
- Workforce management
- Human resource policies
- Verbal and written communication
- New hire training
- Budgeting and cost control
- Inventory management
- Recruitment
Languages
Sinhalese
Full Professional
Timeline
Asst Store Manager
Food Lion Distribution Center
09.2024 - Current
Manager
Five Brothers LLC
03.2006 - 08.2024
Associate Degree -
Wesley College
Associate Of Business Administration - Business Administration ( Didn’t Complete )
Tidewater Community College