Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server
Martha Munoz

Martha Munoz

Las Vegas,NV

Summary

Proven leader in retail management with a track record of enhancing customer experience and engagement at Bally of Switzerland. Skilled in POS systems and staff management, I've significantly increased repeat business through exceptional customer service and attention to detail. Expert in store operations, fostering team success, and maintaining financial stability.

Overview

14
14
years of professional experience

Work History

Asst Store Manager

Bally of Switzerland
11.2004 - 04.2014
  • Interacted well with customers to build connections and nurture relationships.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Sales Associate

Tommy Bahama
02.2003 - 11.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Cocktail Server

Mandalay Bay Pool
04.2000 - 09.2003
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Contributed to team success by assisting co-workers during high-volume periods as needed.
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.

Education

High School Diploma - General

Cheyenne High School
Las Vegas, NV
05.1998

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Retail Operations
  • Customer Relations
  • Store Opening and Closing
  • Attention to Detail
  • POS Systems
  • Staff Management

Languages

Spanish
Native or Bilingual

Timeline

Asst Store Manager

Bally of Switzerland
11.2004 - 04.2014

Sales Associate

Tommy Bahama
02.2003 - 11.2004

Cocktail Server

Mandalay Bay Pool
04.2000 - 09.2003

High School Diploma - General

Cheyenne High School

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Martha Munoz