William Steward
Winston-Salem,NC
Summary
IAccomplished Store Manager with a proven track record at Dollar General Market, adept in inventory control and team leadership. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and customer service skills. Achieved significant improvements in store performance through strategic planning and staff development.
Overview
2026
2026
years of professional experience
Work History
Asst Store Manager
Dollar Tree Distribution Center
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Asst Store Manager
Quality Mart
07.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Store Manager
Dollar General Market
06.2021 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Housekeeper
Sunbridge Care and Rehab
06.1990 - 03.1992
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
All -
Francis Lewis HS
Flushing, NY01.1988
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
Accomplishments
Have exceptional problem-solving & employee relationship and organizational skills in management
Timeline
Asst Store Manager
Quality Mart
07.2024 - Current
Store Manager
Dollar General Market
06.2021 - 10.2024
Housekeeper
Sunbridge Care and Rehab
06.1990 - 03.1992
All -
Francis Lewis HS
Asst Store Manager
Dollar Tree Distribution Center
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