William Steward
Quality Mart
Winston-Salem,NC
5
years of professional experience
IAccomplished Store Manager with a proven track record at Dollar General Market, adept in inventory control and team leadership. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving and customer service skills. Achieved significant improvements in store performance through strategic planning and staff development.
Work History
Asst Store Manager
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Asst Store Manager
2 Years 1 Month- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Food and Nutrition Supervisor
1 Year 1 Month- Supervised daily food preparation and service activities to ensure compliance with health regulations.
- Developed and implemented nutrition education programs for patients and staff to promote healthy eating habits.
- Collaborated with dietitians and healthcare teams to create tailored meal plans addressing patient dietary needs.
- Trained kitchen staff on food safety protocols, enhancing overall operational efficiency and safety standards.
- Evaluated inventory management processes, streamlining ordering systems to reduce waste and optimize supply usage.
- Led initiatives improving patient satisfaction scores related to meal quality and dietary services provided.
- Took initiative to solve problems and recommended improvements to hospital food service procedures and interdepartmental processes.
- Supervised daily food preparation activities, ensuring consistency in presentation and portion sizes across all dishes served.
- Maintained a safe working environment by enforcing strict adherence to workplace safety guidelines.
- Collaborated with dietitians to create balanced meals suitable for patients with specific health conditions.
- Enhanced customer satisfaction by ensuring timely meal preparation and delivery.
- Improved food quality by implementing strict quality control measures and regular inspections.
- Maintained food at proper operating temperatures, trained team in food safety and documented required temperatures.
- Developed nutritious meal plans for diverse clientele, adhering to dietary restrictions and preferences.
Store Manager
3 Years 4 Months- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
All
Skills
Problem-solving
Customer service
Customer experience
Customer service and engagement
Retail operations
Inventory control
Customer relations
Store organization
Time management
Team building and leadership
Store opening and closing
Attention to detail
Customer service management
Staff supervision
Store operations
Accomplishments
Have exceptional problem-solving & employee relationship and organizational skills in management
Timeline
Food and Nutrition Supervisor
Novant Health, Inc
06.2025 - 07.2026Read More
Asst Store Manager
Quality Mart
07.2024 - CurrentRead More
Store Manager
Dollar General Market
06.2021 - 10.2024Read More
Asst Store Manager
Dollar Tree Distribution Center
Read More
Francis Lewis HS
All
Read More