Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Marraffino

Navarre,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Manager

Real Marine Rentals
04.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed and motivated employees to be productive and engaged in work.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Accomplished multiple tasks within established timeframes.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Followed safety protocols and procedures to prevent accidents.
  • Communicated clearly, concisely and politely with passengers and crew members.
  • Assisted with launching and retrieving tenders and other watercrafts.

Barista

Target Starbucks
10.2019 - 03.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.

Dockhand

S.E.A. Chase Watersports
04.2017 - 09.2019
  • Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Provided renters with extensive knowledge of waterways and local hazards before departure.
  • Maintained guests satisfaction by properly timing multiple tasks at hand.
  • Maintained care of rental boats, including scrubbing, waxing and polishing motors.
  • Assisted guests with loading and unloading personal cargo.

Education

Diploma - General Education

NAVARRE HIGHSCHOOL
05.2016

Communications

Pensacola State College
Pensacola, FL
2016

Skills

  • Time Management
  • Employee Training
  • Scheduling and Coordinating
  • Managing Multiple Tasks

Timeline

Manager

Real Marine Rentals
04.2021 - Current

Barista

Target Starbucks
10.2019 - 03.2021

Dockhand

S.E.A. Chase Watersports
04.2017 - 09.2019

Diploma - General Education

NAVARRE HIGHSCHOOL

Communications

Pensacola State College

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