Lillian Morrow
Scottsville,VA
Summary
Friendly and efficient restaurant server with 3 years of experience in fast-paced dining environments. Skilled in delivering exceptional customer service, managing multiple tables with accuracy and poise, and ensuring guest satisfaction from arrival to departure. Adept at upselling, resolving issues calmly, and working collaboratively with front- and back-of-house staff. Passionate about creating positive dining experiences and contributing to a smooth, profitable operation.
Overview
3
3
years of professional experience
Work History
Server
The Tavern on the James
01.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handle guest complaints calmly and professionally, resolving issues to ensure customer satisfaction.
Education
Penn Foster Career School
Scranton, PA06.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Food running
Timeline
Server
The Tavern on the James
01.2022 - Current
Penn Foster Career School
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