Lillian Murphy
New Castle
Summary
Offering caring and empathetic approach with strong desire to learn and grow in healthcare setting. Brings foundational knowledge in patient care principles and demonstrates ability in performing essential tasks such as taking vital signs and assisting with daily living activities. Ready to use and develop skills in communication and patient support in patient care technician role.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Once Upon A Child
Cranberry Township
06.2023 - Current
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Analyzed inventory levels, implementing strategies to optimize stock management.
- Oversaw cash handling processes, ensuring accuracy during transactions and reconciliations.
- Evaluated team performance regularly, providing feedback for continuous improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Trained and mentored new team members on customer service best practices.
PCT 1
AHN
Wexford
03.2025 - 10.2025
- Assisted nursing staff with patient care activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare providers promptly.
- Maintained accurate patient records, enhancing communication among team members.
- Implemented infection control protocols, contributing to a safe healthcare environment.
- Provided emotional support to patients and families, fostering a compassionate atmosphere.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
Education
ASN -
Butler County Community College
Butler05.2027
Highschool Diploma -
Lincoln Junior/Senior Highschool
Ellwood City, Pa06-2024
Skills
- Customer service
- Money handling
- Decision-making
- Time management
- Task delegation
- Conflict resolution
- Retail operations
- Customer rapport
- Vital signs monitoring
- CPR certification
- Blood glucose testing
- Infection control standards
- Catheter care
- ADL support
- Specimen collection
- Feeding assistance
Certification
- BLS certified (2/25/2025)
Timeline
PCT 1
AHN
03.2025 - 10.2025
Assistant Manager
Once Upon A Child
06.2023 - Current
ASN -
Butler County Community College
Highschool Diploma -
Lincoln Junior/Senior Highschool
AWARDS
Gretchen Bathgate Scholarship Recipient