Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Quality Towing
North Las Vegas
05.2025 - Current
Processed customer requests for emergency roadside assistance services including towing, tire changes, fuel delivery, jump-starts, lockouts, and winching.
Assisted law enforcement agencies with towing needs.
Maintained accurate records of customer interactions and transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
PHLEBOTOMIST
Intermountain Health
Billings
06.2024 - 05.2025
Performed venipuncture and skin punctures on patients of all ages in a fast-paced clinical setting.
Demonstrated excellent patient care by ensuring comfort and safety during blood collection procedures.
Maintained accurate records of patient information and test results for medical documentation.
Provided superior customer service by addressing patient concerns and inquiries with professionalism and empathy.
CUSTOMER SERVICE REPRESENTATIVE
Alaska Marine Trucking
Juneau
06.2023 - 05.2024
Assisted customers with shipping methods and billing.
De-escalated problematic customer concerns, maintaining a calm and friendly demeanor.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Answered incoming calls and emails, providing frontline customer support or assistance.
RETAIL SALES ASSOCIATE
Sealaska Heritage
Juneau
07.2021 - 03.2023
Greeted customers upon entering the store and provided assistance.
Tracked inventory levels throughout the day and restocked items as needed.