Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lillian Stears

Las Vegas

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Quality Towing
North Las Vegas
05.2025 - Current
  • Processed customer requests for emergency roadside assistance services including towing, tire changes, fuel delivery, jump-starts, lockouts, and winching.
  • Assisted law enforcement agencies with towing needs.
  • Maintained accurate records of customer interactions and transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

PHLEBOTOMIST

Intermountain Health
Billings
06.2024 - 05.2025
  • Performed venipuncture and skin punctures on patients of all ages in a fast-paced clinical setting.
  • Demonstrated excellent patient care by ensuring comfort and safety during blood collection procedures.
  • Maintained accurate records of patient information and test results for medical documentation.
  • Provided superior customer service by addressing patient concerns and inquiries with professionalism and empathy.

CUSTOMER SERVICE REPRESENTATIVE

Alaska Marine Trucking
Juneau
06.2023 - 05.2024
  • Assisted customers with shipping methods and billing.
  • De-escalated problematic customer concerns, maintaining a calm and friendly demeanor.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance.

RETAIL SALES ASSOCIATE

Sealaska Heritage
Juneau
07.2021 - 03.2023
  • Greeted customers upon entering the store and provided assistance.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment.
  • Handled customer complaints professionally.

Education

HIGH SCHOOL DIPLOMA -

Thunder Mountain High School
Juneau, AK
01.2023

Skills

  • Phlebotomy
  • Customer Service
  • Problem Solving
  • Relationship Building
  • Appointment Scheduling
  • Time Management
  • Attention to Detail
  • Conflict Resolution
  • Inventory Management
  • Patient Care

Certification

Certified Phlebotomy Technician

Timeline

Customer Service Representative

Quality Towing
05.2025 - Current

PHLEBOTOMIST

Intermountain Health
06.2024 - 05.2025

CUSTOMER SERVICE REPRESENTATIVE

Alaska Marine Trucking
06.2023 - 05.2024

RETAIL SALES ASSOCIATE

Sealaska Heritage
07.2021 - 03.2023

HIGH SCHOOL DIPLOMA -

Thunder Mountain High School
Lillian Stears