LILLIAN PATTERSON
Memphis,TN
Summary
Accomplished employee with a proven track record at Barnes & Noble College, adept in team leadership and time management. Enhanced customer service quality, leading to a significant improvement in customer satisfaction. Skilled in problem-solving and relationship building, consistently ensuring operational excellence and reliability.
Overview
6
6
years of professional experience
Work History
Starbucks Manager
Barnes & Noble College
Memphis,TN
08.2023 - Current
- Oversaw daily operations, including inventory management and cash handling.
- Trained and supervised new employees in customer service and food preparation.
- Analyzed sales and customer feedback data to identify areas of improvement.
- Prepared weekly schedules and assigned tasks to maximize efficiency.
- Prepare and serve beverages and food to customers.
Cafe Manager
Barnes & Noble College
University, MS
02.2023 - 08.2023
- Oversaw daily operations, including inventory management and cash handling.
- Trained and supervised new employees in customer service and food preparation.
- Analyzed sales and customer feedback data to identify areas of improvement.
- Prepared weekly schedules and assigned tasks to maximize efficiency.
- Prepare and serve beverages and food to customers.
Cafe Manager
Barnes & Noble College
Baton Rouge, LA
11.2020 - 02.2023
- Oversaw daily operations, including inventory management and cash handling.
- Trained and supervised new employees in customer service and food preparation.
- Analyzed sales and customer feedback data to identify areas of improvement.
- Prepared weekly schedules and assigned tasks to maximize efficiency.
- Prepare and serve beverages and food to customers.
Cashier
Verons Supermarket
Lutcher, LA
02.2019 - 07.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Lutcher High School
Lutcher05.2020
Skills
- Team Leadership
- Time Management
- Customer Service
- Problem-Solving
- Relationship Building
- Reliability
Timeline
Starbucks Manager
Barnes & Noble College
08.2023 - Current
Cafe Manager
Barnes & Noble College
02.2023 - 08.2023
Cafe Manager
Barnes & Noble College
11.2020 - 02.2023
Cashier
Verons Supermarket
02.2019 - 07.2020
Lutcher High School