Summary
Work History
Education
Skills
Timeline
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Robin buchanan

Amarillo,TX

Summary

Dynamic Starbucks Manager at United Supermarkets with a proven track record in enhancing customer satisfaction and team performance. Skilled in operations management and team leadership, I foster a collaborative culture while effectively resolving conflicts and controlling costs, resulting in improved profitability and employee engagement.

Work History

Starbucks Manager

United Supermarkets
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

Retail Management - Business Management

Amarillo College
Amarillo, TX
08.2017

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Relationship building
  • Operations management

Timeline

Starbucks Manager

United Supermarkets

Retail Management - Business Management

Amarillo College
Robin buchanan