Sunshine Koch

• Managed budgets for various departmental initiatives.
• Coordinated recruitment efforts to attract top talent.
• Implemented training programs for enhanced employee skills.
• Streamlined communication processes to foster transparency among departments.
• Monthly inventory
• Monitor sales daily,weekly and monthly
• Organize and conduct monthly meetings with staff district on sales and upcoming promotions
• Conducted performance evaluations to identify areas for employee growth.

• Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
• Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Responded to customer requests for products, services, and company information.
• Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
• Documented customer interactions and transactions for accurate, up-to-date records.
• Completed customer applications and updated records to reflect current information.

Anatomy and Physiology

Infectious Disease Control

Radiology

• 4 year of Continuing education in Jurisprudence and Infectious Disease Control with Baylor College of Dentistry
• 4 years of Continuing education in Jurisprudence and Infectious Control with Certified Smiles