Lillian Pennington
Portland,OR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Asset Protection Manager
Nordstrom
Portland, OR
01.2024 - 03.2024
- Investigated suspicious activities that may lead to internal and external fraud or theft.
- Analyzed data from the loss prevention system to identify areas of risk or potential shrinkage.
- Trained personnel on proper asset protection procedures and techniques.
- Performed regular inspections of stores to ensure adherence to company guidelines regarding safety practices.
- Monitored security systems such as CCTV cameras, alarm systems, access control systems and other safety equipment.
Assistant Asset Protection Manager
Nordstrom
Portland, OR
12.2021 - 12.2023
- Collaborated with law enforcement to resolve escalated situations.
- Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
- Participated in external law enforcement initiatives targeting organized retail crime rings.
- Conducted audits of store inventory to detect any discrepancies in stock levels.
Asset Protection Agent
Nordstrom
Portland, OR
12.2019 - 11.2021
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
Customer Experience Coordinator
TJ Maxx, TJX Companies
Portland, Oregon
04.2017 - 11.2019
- Conducted regular training sessions for employees on best practices for providing excellent customer service.
- Assisted customers with product selection, ordering, returns, and refunds.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Roosevelt High School
Portland, OR06-2016
Skills
- Decision-Making
- Adaptability and Flexibility
- Attention to Detail
- Reliability
- MS Office
- Transaction Processing
Timeline
Asset Protection Manager
Nordstrom
01.2024 - 03.2024
Assistant Asset Protection Manager
Nordstrom
12.2021 - 12.2023
Asset Protection Agent
Nordstrom
12.2019 - 11.2021
Customer Experience Coordinator
TJ Maxx, TJX Companies
04.2017 - 11.2019
High School Diploma -
Roosevelt High School