Lillian Phelps
Paducah,KY
Summary
Efficient cashier with experience in fast-paced retail environments. Known for accuracy in handling financial transactions and balancing cash drawers. Skilled at customer service, offering prompt and friendly checkout experiences. Improved transaction times through effective communication and organization skills, enhancing overall customer satisfaction.
Overview
1
1
year of professional experience
Work History
Cashier/server
McAllister's Deli
Paducah, KY
07.2024 - Current
- Answered customer inquiries regarding store policies and procedures.
- Offered customers carry-out service at completion of transaction.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped with purchases and signed customers up for rewards program.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Welcomed customers, offering assistance to help find store items.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers promptly and responded to questions.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Worked closely with front-end staff to assist customers.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked with cross-functional teams to achieve goals.
Education
McCracken County Highschool
Paducah, KYSkills
- Product knowledge
- Cash register operation
- Guest inquiries
- Refunds and exchanges
- Money handling
- Issue resolution
- Online orders preparation
- Cleaning and sanitizing
- Cash handling
- Refund handling
- Staff training
- Time management skills
- Written and verbal communication
- Order verification
- Hospitality and accommodation
- Basic math
Timeline
Cashier/server
McAllister's Deli
07.2024 - Current
McCracken County Highschool