Lillian Ponce
Sun Valley,ID
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
14
14
years of professional experience
Work History
Receptionist
Ronald R. LLC.
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
CNA
Silver Lake Medical Center
03.2015 - 06.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Receptionist
Clinica Medica General
07.2010 - 05.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Education
GED -
Pacoima Skills Center
Pacoima, CA08.2009
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- bilingual
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Receptionist
Ronald R. LLC.
01.2022 - Current
CNA
Silver Lake Medical Center
03.2015 - 06.2019
Receptionist
Clinica Medica General
07.2010 - 05.2012
GED -
Pacoima Skills Center
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