Lillian Schulte
Youngstown,OH
Summary
I'm a results driven professional with extensive experience in customer service and sales. Excellent ability to manage inventory efficiently and engage customers effectively, driving operational success.
Overview
7
7
years of professional experience
Work History
Warehouse Worker
Amazon
North Jackson, Ohio
10.2021 - 11.2024
- Used handheld devices, and warehouse technology to sort, scan, and prepare orders according to delivery instructions.
- Lifted and moved up to 49 lbs, stood, walked, pushed, pulled, and reached for extended periods.
- Maintained accurate inventory records and quality checks on incoming and outgoing shipments, supporting operational efficiency.
- Assisted in receiving and sorting packages from delivery trucks, ensuring accurate routing to meet customer promised delivery times.
Door to Door Sales Representative – Gas & Electric
Utility Gas and Power
Youngstown, Ohio
06.2019 - 02.2023
- Generated new customer accounts by conducting face to face outreach in assigned territories, averaging 30+ sales per month.
- Educated residential customers in Ohio on competitive gas and electric supply options, explaining rate plans, contract terms, and potential cost savings.
- Utilized persuasive communication and active listening to overcome objections.
- Maintained accurate records of leads, customer interactions, and signed agreements in systems to ensure compliance with requirements.
Customer Service Representative
VXI Global Solutions LLC
Youngstown, OH
07.2017 - 06.2019
- Responded to high volume inbound calls, assisting customers with billing questions, service changes, technical troubleshooting, and account updates.
- Processed payments, adjustments, and service upgrades while adhering to company policies and compliance standards.
- Documented all customer interactions in company systems to ensure accurate records.
- Maintained performance standards for call handling time, customer satisfaction scores, and resolution efficiency.
- Collaborated with technical support and billing departments to expedite complex issue resolution.
- Used active listening and empathy to understand customer needs and identify the best solutions.
- Used retention building skills to save customer accounts for DIRECTV and AT&T.
- Sold high speed AT&T internet when available.
- Placed orders to move DIRECTV services to a new residence.
Education
High School Diploma -
Hubbard High School
Hubbard, OH05-2017
Skills
- Customer Service
- Sales
- Objection Handling
- Negotiation Skills
- Data entry
- Problem Solving & Conflict Resolution
- Team Collaboration
Timeline
Warehouse Worker
Amazon
10.2021 - 11.2024
Door to Door Sales Representative – Gas & Electric
Utility Gas and Power
06.2019 - 02.2023
Customer Service Representative
VXI Global Solutions LLC
07.2017 - 06.2019
High School Diploma -
Hubbard High School