Lillian Sottosanti
Schenectady,NY
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Exceptional problem solving skills, with the ability to de-escalate situations effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
06.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Cultivated professional working relationships with peers and supervisors.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
Child and Youth Counselor
Watervliet Arsenal
06.2021 - 08.2023
- Maintained accurate records of camper attendance, incident reports, and medical information to ensure proper documentation for all activities.
- Collaborated with team members during pre-season training sessions in order to build a cohesive counselor unit and provide the best possible care to campers.
- Demonstrated adaptability in adjusting planned activities due to unforeseen circumstances while maintaining an enjoyable atmosphere.
- Implemented problem-solving strategies amongst troubled youths that promoted healthy coping mechanisms through outdoor experiences.
Front Desk Associate
Planet Fitness Gym
01.2023 - 06.2023
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
- Handled assignments independently with good judgement and critical thinking skills.
Education
No Degree - Criminal Justice
Hudson Valley Community College
Troy, NY05.2025
High School Diploma -
Burnt Hills-Ballston Lake Senior High School
Burnt Hills, NY06.2022
Skills
- Conflict resolution techniques
- Policy Enforcement
- Strategic Planning
- Continuous Improvement
- Negotiation
- Problem-Solving
- Decision-making capabilities
- Team Collaboration and Leadership
- Creative Problem-Solving
- Strong verbal and written communication
Certification
CPR Certified
Community Service
Engaging in community service, such as creating food baskets for families in need during holidays like Thanksgiving and Christmas, and providing presents for families struggling to afford gifts for their children, is a meaningful way to give back ans support those facing challenges. By offering assistance and spreading joy during special occasions, individuals contribute to building stronger, more compassionate community where everyone feels supported and valued. These acts of kindness not only provide immediate relief but also foster a sense of unity and solidarity among community members.
Timeline
Shift Supervisor
Starbucks
06.2023 - Current
Front Desk Associate
Planet Fitness Gym
01.2023 - 06.2023
Child and Youth Counselor
Watervliet Arsenal
06.2021 - 08.2023
No Degree - Criminal Justice
Hudson Valley Community College
High School Diploma -
Burnt Hills-Ballston Lake Senior High School