Lillian Thorburn
Portland
Summary
Developed strong organizational and coordination skills within fast-paced environment, transitioning into new field. Demonstrated ability to manage schedules, handle correspondence, and support team effectively. Looking to leverage these transferrable skills to add value and drive results in different industry.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Mimosa Studios
03.2022 - 01.2025
- Conducted interviews for prospective studio staff
- Implemented comprehensive business management systems, from staff scheduling to maintenance oversight, ensuring seamless daily operations without owner supervision
- Addressed and resolved customer complaints promptly, achieving a 95% satisfaction rate which fostered repeat business and strengthened brand loyalty among clients.
- Coordinated with suppliers to process orders and manage refunds for instances of damaged inventory weekly, ensuring a seamless supply chain operation that maintained customer satisfaction levels throughout the organization.
- Organized donation forms for tax records
Game Host
Labyrinth Escape Games
09.2019 - 03.2020
- Led immersive escape room experiences, orchestrating puzzle sequences and delivering engaging storylines while monitoring multiple game room cameras simultaneously
- Developed a systematic approach for cleaning and sanitizing lobby, game rooms, and bathrooms that minimized downtime during hosting sessions, allowing for efficient transitions and a seamless guest experience across 20+ events
- Coordinated with team members to optimize game scheduling, handle special requests, and ensure seamless customer experience across multiple sessions
Server
Atomic Pizza
11.2016 - 05.2019
- Addressed and resolved customer complaints promptly, achieving a 95% satisfaction rate which fostered repeat business and strengthened brand loyalty among clients
- Streamlined dining operations by implementing efficient service protocols and mentoring new staff, while maintaining precise cash handling and compliance standards
- Managed multiple high-volume service sections while maintaining exceptional guest satisfaction and coordinating with kitchen staff to optimize food delivery times
- Enhanced restaurant operations by facilitating smooth event coordination and maintaining rigorous compliance with OLCC and Health Department regulations
Education
2 years college credit completed -
PORTLAND COMMUNITY COLLEGE
Technical Writing Certification -
PORTLAND COMMUNITY COLLEGE
Portland, OR05.2025
High School Diploma - Mathematics
BENSON POLYTECHNIC HS
Portland, OR06-2016
Skills
- Phone Etiquette
- Teamwork
- Leadership
- Excellent Communication
- Acuity Scheduling
- Google Sheets
- Canva
- Strong improvisation
- Exceptional customer service
- Effective multitasking
- Decision-making
- Verbal and written communication
Certification
- Oregon Driver's License
Timeline
Manager
Mimosa Studios
03.2022 - 01.2025
Game Host
Labyrinth Escape Games
09.2019 - 03.2020
Server
Atomic Pizza
11.2016 - 05.2019
2 years college credit completed -
PORTLAND COMMUNITY COLLEGE
Technical Writing Certification -
PORTLAND COMMUNITY COLLEGE
High School Diploma - Mathematics
BENSON POLYTECHNIC HS
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