Lillian Vaughn
Bothell
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Shift Lead
Potbelly Sandwich Works
Bothell
06.2025 - 10.2025
- Supervised team members during peak hours to ensure efficient service.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Communicated daily with management about operational challenges and staff needs.
- Performed opening and closing procedures such as prepping food items or counting money at the end of the night.
- Delegated tasks to employees and monitored activities and task completion.
Trainer
Potbelly Sandwich Works
Bothell
06.2024 - 06.2025
- Trained new employees on food preparation and customer service standards.
- Monitored employee performance and provided constructive feedback regularly.
- Maintained knowledge of menu items to effectively educate staff and customers.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
Team Member
Chick-fil-A Restaurants
Kirkland
08.2023 - 10.2023
- Provided excellent customer service in fast-paced restaurant environment.
- Handled cash transactions accurately and processed customer payments.
- Engaged with customers to promote specials and encourage repeat visits.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Maintained a clean and organized work area throughout shift.
- Greeted customers upon entering the store with friendly demeanor.
Education
North Creek High School
Bothell, WASkills
- Team leadership
- Employee training
- Customer service
- Cash handling
- Menu knowledge
- Time management
- Cleanliness standards
- Sales promotion
- Crew coordination
- Workplace safety
- Customer service focus
- Problem-solving
- POS system operation
Certification
- Driver's License
- Food Handler Certification, 09/01/25, 09/01/27
Timeline
Shift Lead
Potbelly Sandwich Works
06.2025 - 10.2025
Trainer
Potbelly Sandwich Works
06.2024 - 06.2025
Team Member
Chick-fil-A Restaurants
08.2023 - 10.2023
North Creek High School