Lillian Villa
Boise,ID
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Dedicated to enhancing guest satisfaction and contributing to welcoming environment.
Overview
2
2
years of professional experience
Work History
Patient Access Specialist
St Peters Health Care
05.2024 - 09.2024
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Guest Advocate
Target
05.2023 - 05.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized store operations by assisting with opening or closing procedures as needed.
Helper Clerk
Super 1 Foods
06.2022 - 12.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Addressed customer inquiries and concerns promptly, demonstrating excellent communication skills.
- Maintained a clean and organized store environment, contributing to an enjoyable customer experience.
- Aided in the preparation of seasonal merchandise displays, capturing customer interest during holiday periods or promotional events.
Education
GED -
Homeschool/Highschool
Skills
- Professionalism and Ethics
- Exceptional communication
- Guest Relations
- Customer Service
- Detail Oriented
- Problem-Solving
- Flexible and Adaptable
Timeline
Patient Access Specialist
St Peters Health Care
05.2024 - 09.2024
Guest Advocate
Target
05.2023 - 05.2024
Helper Clerk
Super 1 Foods
06.2022 - 12.2022
GED -
Homeschool/Highschool
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