Tydedra Chalmers
Waxahachie
Summary
Dynamic Patient Access Specialist with a proven track record at Children's Health Dallas, enhancing operational efficiency through streamlined registration processes and effective insurance verification. Skilled in HIPAA compliance and exceptional communication, I foster positive patient experiences while training staff and optimizing workflows to elevate departmental productivity.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Patient Access Specialist
Children's Health Dallas
Dallas, TX
03.2024 - Current
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Managed insurance verification procedures to ensure accurate patient billing and coverage information.
- Trained new staff on electronic health record systems for improved data management and compliance.
- Developed workflows to optimize patient flow, increasing overall departmental productivity.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Patient Registration Representative
CareNow Urgent Care
Dallas, TX
10.2021 - Current
- Managed patient check-in processes to ensure accurate demographic data collection.
- Facilitated insurance verification to expedite appointment scheduling and reduce delays.
- Streamlined patient registration workflows, enhancing overall operational efficiency.
- Trained new staff on registration protocols and electronic health record systems.
- Monitored registration metrics to identify trends and inform strategic decision-making efforts.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
Dental Assistant
Family Smiles Dental
Waxahachie, TX
07.2020 - 07.2022
- Assisted in patient intake and maintained accurate dental records.
- Prepared treatment rooms and sterilized instruments to ensure compliance with safety standards.
- Educated patients on post-operative care and oral hygiene best practices.
- Supported dentists during procedures by anticipating needs and providing necessary tools.
- Coordinated patient appointments and managed scheduling efficiently to reduce wait times.
- Conducted inventory management for dental supplies, ensuring availability of essential materials.
- Trained new dental assistants on office protocols and equipment usage for operational efficiency.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
Stock Associate
Walmart
Waxahachie, TX
01.2020 - 07.2020
- Received and organized inventory shipments, ensuring accurate stock levels.
- Conducted regular stock audits to maintain product availability and accuracy.
- Operated electronic inventory management systems for efficient tracking of merchandise.
- Collaborated with team members to optimize stockroom organization and workflow efficiency.
- Assisted in merchandising products on the sales floor to enhance customer shopping experience.
- Trained new associates on inventory procedures and best practices for stock management.
- Greeted customers and directed to requested products.
Daycare Teacher
FireHouse Kids Academy
Waxahachie, TX
05.2019 - 12.2019
- Designed engaging lesson plans to facilitate early childhood learning and development.
- Implemented daily routines to support children's emotional, social, and cognitive growth.
- Fostered a safe and nurturing environment conducive to exploration and creativity.
- Collaborated with parents to discuss child progress and address developmental needs.
- Managed classroom behavior using positive reinforcement techniques to promote cooperation.
- Participated in staff meetings to contribute ideas for curriculum improvement and implementation.
- Organized and led educational field trips, broadening children's horizons and providing real-world learning opportunities.
Education
High School Diploma -
Waxahachie High School
Waxahachie, TX05-2018
High School Diploma -
Waxahachie High School
Waxahachie, TX05-2018
Skills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Exceptional communication
- Professionalism and ethics
- Documentation accuracy
- Patient scheduling
- Fee collection
- Medical terminology expertise
- Data entry proficiency
- Insurance verification
- Problem-solving
- Customer service
- Money handling
- Team leadership
Timeline
Patient Access Specialist
Children's Health Dallas
03.2024 - Current
Patient Registration Representative
CareNow Urgent Care
10.2021 - Current
Dental Assistant
Family Smiles Dental
07.2020 - 07.2022
Stock Associate
Walmart
01.2020 - 07.2020
Daycare Teacher
FireHouse Kids Academy
05.2019 - 12.2019
High School Diploma -
Waxahachie High School
High School Diploma -
Waxahachie High School