Lillian Walsh
BATH
Summary
Detail-oriented administrative professional with experience in front desk management and customer service. Skilled in appointment scheduling, data entry, and facilitating communication between departments, contributing to operational efficiency and client satisfaction.
Overview
5
5
years of professional experience
Work History
Receptionist
Wheat and Fitzpatrick
Bath, NY
01.2024 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating seamless information flow.
- Maintained office supplies inventory, ordering materials as needed to support daily functions.
- Assisted in managing multi-line phone system, directing calls promptly to appropriate personnel.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Nail Technician
Self-employeed
Bath, NY
01.2024 - Current
- Delivered high-quality nail care services, including manicures and pedicures, ensuring client satisfaction.
- Maintained cleanliness and sanitation of work area and tools to adhere to industry standards.
- Developed strong client relationships through personalized service and effective communication techniques.
- Adapted to new trends in nail art and design, providing clients with contemporary options.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Offered advice and recommended products to improve and maintain nails.
Ice Cream Server
Lynnie Lou's
Naples, NY
09.2025 - 10.2025
- Provided exceptional customer service while efficiently serving ice cream and desserts.
- Maintained cleanliness and organization of work area, ensuring compliance with health standards.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Developed knowledge of menu items, enabling effective recommendations to customers.
Food Service Worker
Wendys Fast Food
Bath, NY
07.2021 - 01.2024
- Prepared and served food items following safety and sanitation guidelines.
- Operated point-of-sale system to process customer orders efficiently.
- Trained new employees on food preparation techniques and customer service standards.
- Maintained cleanliness of workstations and dining areas to ensure compliance with health regulations.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Education
High School Diploma -
Haverling Highschool
Bath, NY06-2023
Skills
- Organization skills
- Time management
- Tech-Savvy
- Basic accounting
- Spreadsheet tracking
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- File management
- Administrative support
- Mail handling
- Multi-line telephone operation
Timeline
Ice Cream Server
Lynnie Lou's
09.2025 - 10.2025
Receptionist
Wheat and Fitzpatrick
01.2024 - Current
Nail Technician
Self-employeed
01.2024 - Current
Food Service Worker
Wendys Fast Food
07.2021 - 01.2024
High School Diploma -
Haverling Highschool