Lillian Waring
Chattanooga,TN
Summary
Hardworking Waiter with three years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress/Hostess
Mad for Galbi
Nolensville, TN
04.2023 - 05.2023
- As a waitress, I was expected to greet customers at the table, understand and be able to describe all dishes and drinks on the menu, communicate orders to and from the kitchen, and bring kitchen orders and drinks to tables or place meats and monitor food cooked on BBQ grills.
Waitress
Ozeki Grill and Thai Kitchen
Nolensville, TN
08.2021 - 02.2023
- As a waitress, I was expected to greet customers at the table, understand and be able to describe all dishes and drinks on the menu, communicate orders to and from the kitchen, and bring kitchen orders and drinks to tables or grills/ monitor hibachi chef progress on dishes and bring appetizers and drink refills.
Host Manager
Ozeki Grill and Thai Kitchen
Nolensville, TN
09.2020 - 02.2023
- Welcome guests to the restaurant.
- Provide accurate wait times and monitor waiting lists.
- Manage reservations.
- Escort customers to assigned tables or hibachi grills.
- Coordinate with wait staff and floor manager about available seating options.
- Manage the register and handle cash transactions.
- Coordinate the work schedule between my fellow hosts and myself to ensure all shifts are covered.
- Ensure all host side jobs are being done well.
- Ensure customer retention by assisting in disputes or issues between staff and customers or between staff
Education
High School Diploma -
Nolensville High School
Nolensville, TN05.2023
Bachelor's degree - Classical History
The University of Tennessee-Chattanooga
true12-2026
Skills
- Complaint Resolution
- Tableside Service
- Food Service
- Cash Handling
- Management
- Organizational skills
- Upselling
- Customer service
- Customer retention
- Communication skills
Certification
MAST Permit
Timeline
Waitress/Hostess
Mad for Galbi
04.2023 - 05.2023
Waitress
Ozeki Grill and Thai Kitchen
08.2021 - 02.2023
Host Manager
Ozeki Grill and Thai Kitchen
09.2020 - 02.2023
High School Diploma -
Nolensville High School
Bachelor's degree - Classical History
The University of Tennessee-Chattanooga
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