Lilie Ferreira
Bridgeville,DE
Summary
Dynamic and dedicated professional with extensive experience at Cafe Tamburelli's, excelling in customer service and strong multitasking. Proven ability to resolve complaints and maintain a clean, welcoming environment, ensuring a positive guest experience. Recognized for effective teamwork and decision-making under pressure, consistently delivering exceptional service during peak hours.
Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting. Furthering my career is my main goal and I look forward to enduring all my skills into my new healthcare position.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress/Hostess
Cafe Tamburelli's
10.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Associate of Science - Medical Coding And Reimbursement
Bryant & Stratton College
NY08-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Decision-making
- Payment processing
- Complex Problem-solving
- Complaint resolution
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- ICD-10-Cm Coding Certification
- CPT Coding Certification
- CCA Exam
- Experience in HCPCS
- AHIMA certification
Certification
- Certification for CCA Exam
- Certification for ICD-10-CM Coding
- Certification for CTP Coding
- Pharmacological Knowledge
Timeline
Waitress/Hostess
Cafe Tamburelli's
10.2024 - Current
Associate of Science - Medical Coding And Reimbursement
Bryant & Stratton College
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