Lillian With Horn
Aberdeen,SD
Summary
Dynamic professional with a proven track record at Sally Beauty Supply, excelling in customer service and sales coordination. Expert in leveraging product knowledge and retail merchandising to exceed sales targets by effectively upselling. Adept at fostering team collaboration and flexibility, significantly enhancing store operations and customer satisfaction. Skilled in POS software and certified color consulting, ensuring top-notch service and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Claires Stores Inc
Aberdeen, SD
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Beauty Advisor
Sally Beauty Supply
Aberdeen
05.2022 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
Head Hostess
Minerva’s Restaurant & Bar
Aberdeen
09.2020 - 05.2022
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Education
Central High School
Aberdeen, SD05.2022
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Flexibility and Adaptability
- Store Opening and Closing
- Cash Register Operation
- POS Software
- Register Opening and Closing
- Microsoft Word
- Microsoft Excel
- Product Knowledge Expertise
- Sales coordination
- Retail Merchandising
- Certified Color Consultant
- Accurate Money Handling
Certification
Certified color consultant
Timeline
Sales Associate
Claires Stores Inc
07.2024 - Current
Beauty Advisor
Sally Beauty Supply
05.2022 - Current
Head Hostess
Minerva’s Restaurant & Bar
09.2020 - 05.2022
Central High School