Lillian Zech
Wrightsville,PA
Summary
Organized Receptionist with experience in documentation and appointment management. Skilled in fostering client relationships and maintaining efficient operations. Dedicated to improving client experiences and ensuring a safe, welcoming environment through exceptional service
Overview
2
2
years of professional experience
Work History
Caregiver
Home Helpers Home Care
Red Lion, PA
09.2024 - 01.2025
- Facilitated client bathing, dressing, and personal hygiene tasks with utmost respect and dignity.
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and well-organized environment for client happiness and safety.
- Maintained a clean and safe environment in client homes.
- Prepared nutritious meals according to dietary restrictions and preferences.
- Documented care activities and observations in client records accurately.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Front Desk Receptionist
Jackie Jeans Salon
Stewartstown, PA
05.2023 - 09.2024
- Greeted clients warmly upon arrival, providing a friendly atmosphere.
- Managed appointment scheduling using salon management software effectively.
- Assisted stylists by preparing tools and products for client services.
- Handled client inquiries through phone and email, ensuring timely responses.
- Maintained cleanliness and organization of the reception area and waiting room.
- Processed payments accurately while managing cash register operations.
- Educated clients on services offered, promoting new treatments and products effectively.
Caterer
Simply From Scratch
Lancaster, PA
09.2022 - 06.2024
- Prepared and presented a variety of menu options for client tastings.
- Managed food preparation processes to ensure quality and safety standards.
- Developed strong relationships with clients to understand their catering preferences.
- Provided excellent customer service by promptly responding to guests' inquiries or complaints during events.
- Collaborated with team members to set up and dismantle event spaces efficiently.
- Set up banquet tables with appropriate linens, china, glassware, silverware, condiments, decorations.
- Assisted in inventory management, maintaining stock levels and supplies.
Education
Certificate of Completion - Real Estate
The CE Shop
Wrightsville, PA03.2026
GED -
Eastern York High School
Wrightsville, PA04.2025
Skills
- Reception desk management
- Customer service
- Visitor management
- Appointment scheduling
- Calendar management
- Empathy
- Time management
- Multitasking and prioritization
- Documentation and reporting
- Office management
- Office supply coordination
- Supply management
- Client engagement
- Relationship building
Timeline
Caregiver
Home Helpers Home Care
09.2024 - 01.2025
Front Desk Receptionist
Jackie Jeans Salon
05.2023 - 09.2024
Caterer
Simply From Scratch
09.2022 - 06.2024
Certificate of Completion - Real Estate
The CE Shop
GED -
Eastern York High School