Lilliana Castro
Kennewick,WA
Summary
Capable job title passionate about serving customers well while exceeding customer expectations maintains a poise sense of humor in demanding environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Committed to delivering amazing experiences, and providing quality work and service for customers.
Experienced and highly motivated bartender, server.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Picante Mexican Taqueria
Kennewick, WA
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Head Bartender
Ty’s Bar And Grill
Richland, WA
05.2023 - 03.2024
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Server
Bamboo Mongolian
Pasco, WA
05.2019 - 02.2023
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
Education
GED
Skills
- Measurement accuracy
- Attentive service
- Customer Service
- Managing cash register
- Suggestive Selling
- Strong Communication Skills
- Sales and Upselling Techniques
- Sales expertise
- Staff Management
- Salesmanship
- Self Motivation
- Adaptability
- Professionalism
Timeline
Server/Bartender
Picante Mexican Taqueria
04.2024 - Current
Head Bartender
Ty’s Bar And Grill
05.2023 - 03.2024
Server
Bamboo Mongolian
05.2019 - 02.2023
GED