Lilliana Cortez

Manages,coaches,recognizes performance,directs activities,and establishes priorities for assistant managers shift leader, crew members for efficient and effective restaurant operations. Measuring , creating and ensuring exceptional guest experience. Ensuring execution and compliance with all security,food safety,quality, and cleaniliness standards. Maintaining cost control and meeting the sales/ profit goals. Able to work Full time schedule.

Inventory control,scheduling , operations including hiring,training , labor management and ensuring fantastic guest experiences. Engaging personality and ability to lead by example.

• Recognized by management for providing exceptional customer service.

• Managed 22 person team of cooks and staff. Executed schedules. payroll, training, and all hiring for this location.
• Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
• Led and directed team members on effective methods, operations and procedures.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Oversaw balancing of cash registers, reconciled transactions and establishment's earnings to be deposited daily.
• Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

• Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
• Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
• Oversaw all cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Filled gaming machines with cash and coin and monitored machines during shift for proper operation.
• Performed check cashing for customers based on company policies.
• Performed shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Redeemed foreign currencies using accurate exchange rates.
• Quickly and accurately counted drawers at start and end of each shift.
• Verified over $1,000,000 of cash and credit payments daily.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.