Lilliana Mueller
West Allis,WI
Summary
Dedicated shift supervisor with a strong focus on customer service, team collaboration, and inventory management. Proven ability to enhance service efficiency and foster a positive work environment.
Offering strong interpersonal skills and a passion for creating high-quality customer experiences, ready to learn and develop within this dynamic environment. Brings understanding of customer service excellence and effective communication, ensuring smooth daily operations and customer satisfaction. Ready to use and develop organizational skills and team leadership abilities in this management role.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Starbucks
Elm Grove, WI
08.2023 - Current
- Supervised daily operations to ensure efficient service delivery and adherence to company standards.
- Managed inventory levels, ensuring optimal stock availability for smooth workflow during peak hours.
- Conducted quality control checks to maintain high standards in beverage presentation and taste consistency.
- Resolved customer complaints effectively, fostering positive relationships and enhancing overall satisfaction.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Sales Associate
Aerie
Wauwatosa, WI
07.2022 - 12.2023
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale system, ensuring accuracy and customer satisfaction.
- Maintained visual merchandising standards to align with brand guidelines and attract customer interest.
- Collaborated with team members to achieve sales goals and improve store performance.
- Educated customers on product features, fostering informed purchasing decisions.
- Handled inventory management tasks, including restocking shelves and organizing displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided feedback on customer preferences, contributing to product selection and promotional strategies.
- Maintained calm demeanor and professionally managed issues in complicated, high-stress situations.
- Maintained calm demeanor and professionally managed issues in complicated, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges, and refunds in accordance with store policy in high-stress situations.
Education
High School Diploma -
Nathan Hale Highschool
West Allis, WI06.2024
No Degree -
Arizona State University Online
Milwaukee, WISkills
- Time management
- Inventory management
- Cash handling accuracy
- Customer service
- Inventory controls
- Product upselling
- Sales promotion
- Supply ordering
Timeline
Barista Shift Supervisor
Starbucks
08.2023 - Current
Sales Associate
Aerie
07.2022 - 12.2023
High School Diploma -
Nathan Hale Highschool
No Degree -
Arizona State University Online